The others are 6-foot cables But I'm afraid that I'm not seeing any meaningful difference between the various cable behaviors. I think the Roku gets confused as to which account is in use if you purchase a movie on Amazon Instant, and causes this error message to appear. I did not have this problem on my Roku 4 that I was using previous to upgrading to the Ultra. Unplugging it and jiggling the hdmi cable would fix it temporarily. I guess they are making Roku's for the visual impaired. I did not have this problem on my Roku 4 that I was using previous to upgrading to the Ultra. While doing so, please check if the channel throws a error.
To be able to stream in higher resolutions, you will need every device to be connected to the Roku to be compatible with the resolution Roku does allow. So yes, it can be a Roku issue, although not software related. I have exactly the same symptoms at 1080P. Is there a work around? I suspect that all three cables are working as advertised. I had zero problems with this hdcp error until my Ultra got downgraded back to 7.
I need to back the Display Type down to 720P in order to view any video at all. If I turn off my television with any streaming source playing back any video at any resolution, when I turn the television back on I see the purple screen until I exit the video stream and then re-enter it. So, somehow, a cable was causing no audio on just one show. Please ensure that you push them in firmly, all the way in. You may be wondering what exactly does this mean and how do I fix it? I still have the problem. This not just enhances the viewing experience but also prevents piracy.
The problem must be with the Roku. Now I've run into the error twice. So what I think might be happening is that the new 4K information is much more difficult to transmit through the hdmi cable and there are instances where if the cable is poorly constructed it my cause a loss or error of information being sent, causing the hdcp error to occur. Seeing the same problem here only after the 7. This may prevent the users from screening the media content.
The Roku device may deny to play content even after you pay a subscription towards a particular channel. If everything appears to be fine but the problem persists, please don't hesitate to contact our support team at and we'll do our best to assist. It is a Ultra 4640X and installed software version 7. The configurations for connecting the splitter with the Roku device can be checked on Roku com link. It would be hardware related.
It is way too short and does not fit tight enough. It is a Ultra 4640X and installed software version 7. But because the video was already playing, the purple screen does not clear and stays unauthorized forever. I get this error all of the time. One simple solution, however, works like a charm. Have a Premiere+ that it happens almost daily with, and a restart fixes it. But replacing any one of the three and everything works.
Regardless of its common occurrence on Roku, people still are not aware as to why this issue occurs in the first place, let alone fixing it. Categories Tags, , , , , , , ,. Those are the main channels we use. Try changing to a different cable of a different brand. Any more permanent fixes or is this just a known issue? How to overcome the error in at least two instances? I've had a Roku Premier + fir just over a year now, since last Christmas. You guys really need to get this under control. Those are the main channels we use.
My Roku Ultra just updated to V7. . Because everyone keeps talking about cables, I bought 2 more to try. Can't seem to stream anything from there without that purple screen. Eventually they sent me a new box. Want to record your video game sessions or stream them live? The entire process of setting up, from unboxing to channel streaming, will not take you more than fifteen minutes! If none of the above solutions work contact. Read more: In case you are not able to solve this error then please call us at our toll free number +1800-922-2038 we will perform this fixture for you.
This has been behavior that I've seen a few times before, but only just now tried to reproduce. Can someone from Roku tell us when can we expect a fix for this? Can I roll back to one of the previous firmware builds that almost worked properly? I'm in the exact same boat as you. Sometimes, when everything is done perfectly by the users and all the things are up to the mark but you are still not able to stream the videos. Different videos on different apps. I also noticed, as a previous poster commented, that when starting a video the screen goes purple comes up with the message on the bottom for 2 or 3 seconds and then starts playing like normal. Note: Discovered also an issue with the Roku 4K Channel. As it stands now, I can only have one device plugged in at a time.